MANAGED SERVICES

Multinet Managed Services offer a wide array of IT and allied services necessary for day-to-day operations of every enterprise. We help perform all tasks from critical to core operations inan efficient and cost effective manner so that you can focus on business growth.

Our customized solutions have been developed with your needs in mind and include a mix of
Data, Voice (inbound and outbound), BPO Services, Data Center Hosting, Cloud Based
Services, Managed Telecom Services, Managed IT Services and Managed Network Services.

Following services are offered under the Managed Services umbrella:

Managed IT Services
Managed Security Services
Managed Telecom Services
BPO Services

Managed IT Services

Globally, IT outsourcing is a well proven and highly successful ‘managed services’ business model. Multinet can help you infuse efficiency in your IT operations by providing end-to-end managedservices of all network components vis-a-vis routers, switches, LAN, servers, desktops and value added service networks like POS Networks, ATM Networks, SCADA etc.

Multinet can enhance your company’s daily operations by managing the following IT Services:

Desktop, Application and Server Support
Contact Center (inbound and outbound)
Software and Platform as services
Bill Processing for clients
Back End Processing
NOC Management
DR / Data Center
ITIL Standards Help Desk Management
SAN
WAN links and devices

Managed Security Services

Multinet’s Managed Security Services set the standard for accountability, reliability and protection. These services are designed to help enhance your information security and reduce your cost of security operations. We deliver the expertise, tools and infrastructure you need to secure your information and other assets with improved operational, financial and strategic efficiencies across your enterprise.

Our security solutions can reduce risks with the following facilities:

Access, Authentication and Authorizing Platforms
Firewalls and IP Sec Solutions
Email and Web Server Protection
Intrusion Detection Systems
Perimeter security installation and commissioning including OFC

Managed Telecom Services

Multinet Managed Telecom Services let customers focus on their core business while we manage the operation and maintenance of their telecom infrastructure. We provide a dedicated single point of contact for technical operations that can benefit mobile operators with savings of up to 20% on technical OPEX, improved quality and SLAs.

What Multinet Offers?

We are specialized and experienced in Field Support, 24/7 Monitoring, TransmissionCapacity Planning and provisioning on RAN/Backbone Long-Haul Networks, SLA assurance, Smooth system migration, IT infrastructure, Deployment/roll out and customer support.

Field Support: A fully trained and dedicated team at all major locations
Help Desk: A 24/7 facility offering complete visibility with monthly reporting.
NOC: Real-time customer performance management with Auto alerts, Trouble-ticketing, Webportals, Dashboards and Custom reporting.

BPO Services

MPPL hosts contact center products offering solutions for inbound, outbound, and blended environments, including Building facility, Technology infrastructure, Hosted data center and Voice/Data connectivity.

Contact centers are migrating to the hosted solution in large numbers because they provide large savings in capital outlay, cost of operations and maintenance, in addition to faster deployment, flexibility to expand or contract and reliable backup/disaster recovery systems.

Multinet offers you the following range of contact center solutions under our BPO umbrella:

Contact Center Facilities Management
Services (CC-FMS)
Contact Center Technology Management
Services (CC-TMS)
Contact Center Operations Management
Services (CC-OMS)
Contact Center Inbound and Outbound
Voice Calling